Online booking
We are now live with our Rapid Health Booking System – please complete triage forms here to book your appointment Your GP practice – online services menu
If you are struggling with the triage forms, please contact us and one of the team will help you complete this over the phone.
Nurse appointments
You can request a nurse appointment in advance.
Blood tests
If you have been asked to have a routine blood test you must now book online through Swiftqueue.
Extended access
The practice can offer pre-bookable extended hour appointments on Wednesdays and occasional Saturdays.
- Wednesdays 6.30pm to 8.30pm, with GPs and Practice Nurse clinics
- Occasional Saturdays, 9am-5pm, with a GP.
There is a wide range of services available from GP appointments along with a range of clinics for, dressings,, smear clinics and long term condition clinics (asthma, COPD and diabetes).
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Did Not Attend (DNA) policy
To ensure all patients receive access to a doctor in a timely manner, each patient that fails to arrive for a pre-booked appointment will receive a letter reminding them of the appointment that was booked and missed. A patient will be advised of our DNA policy once a clinician confirms a patient’s first DNA incident. Any patient that does not attend a total of three times within a 12 month rolling period will be given a written notice to register with an alternative GP practice.
Patients who do not attend for appointment
Presently a significant number of all appointments to your GP are requested by patients who subsequently do not attend. This is a disgraceful misuse of the appointment system and results in patients, who genuinely need to be seen by their doctor, having to wait longer than they should do. The number of appointments lost is staggering and runs into thousands per year.
The practice has decided that patients who abuse the appointment system will be removed from the practice list.
Cancelling or changing an appointment
If you do not need your appointment with the doctor or nurse it is very important that you cancel so that the appointment can be made available for another patient.. We
To cancel your appointment:
- use your Log In (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01332 360692
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you need a home visit, please phone the surgery in the morning when the lines open at 8am. The phone number is 01332 360692.
You may only request a home visit if you are housebound or are too ill to visit the practice. The GP will assess each request and arrange for the necessary care. This may result in a referral to our city-wide home visiting team, requesting an in person home visit.
You may receive a call back by a GP before making a home visit to ensure that your request for a home visit is appropriate. We will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please note that abuse of the home visit service will mean that you will be removed from the practice list and you will have to register with another practice.
You may also be visited at home by a community nurse, community matron, or paramedic if you are referred by your GP.
If you have recently had a baby or if you are newly registered with a GP and have a child under five years you should be visited at home by a health visitor.